Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what's the secret to turning...

The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me...

Here at C3Centricity, we publish books (Winning Customer Centricity), articles and training on customer centricity, because we're passionate about helping...

Whenever several people ask me to share my strategies for achieving business growth, it indicates that something significant is happening in the...

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This...

When facing a challenging business environment, which these days is true for almost every industry, companies don't always have the time to make considered...

Customer satisfaction doesn't last as long as it used to. We've all become extremely demanding, thanks to constant new offers of innovation and novelty...

How can some companies deliver awesome customer service while others get it so totally wrong?! I want to share a personal story of disinterested client...

Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where I said how frustrated I am with...

How important is innovation in your organisation? You're missing out on revenue and growth if it is not one of your top three objectives! Innovation isn't...