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Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.
7 Proven Customer-Centric Strategies Smart CEOs Use to Drive Growth
Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Don't know which ones are most...
How to Measure Customer Delight and Prove Its Impact on Brand Loyalty
As we all know, customer satisfaction is no longer enough to secure brand loyalty - if it ever was! Companies must strive to go beyond mere satisfaction...
Surprising Solutions to the 9 Business Challenges of a Customer-First Strategy
Adopting a customer-first strategy is more than just an option these days. But did you know that, perhaps surprisingly, it can answer most business...
Unlocking the Huge Untapped Potential for SMEs through the Superior Use of Data
All CEOs face many challenges, perhaps those of small and mid-sized companies more so than others. However, the current data-rich environment offers an...
5 Key Trends to Business Success in 2024 using a Customer-First Strategy
As we debut the second half of the year, the ever-evolving landscape of customer experience (CX) is making business success even more challenging than...
A Comprehensive Guide to Overcoming the Most Common Data Integration Challenges
Insight development is based on gathering information, then data integration and analysis. However, organisations often find this challenging due to...
The Essential Customer-Centric Mission Statement for Achieving Success
A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a...
Successful Brand Building for SMEs: Overcoming Your 10 Biggest Frustrations
Brand building for SMEs is a complex journey. As an SME owner, CEO, or CMO, you may often be overwhelmed by the challenges of establishing and maintaining...
Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty
Today, most markets are saturated, and companies are fighting for the same customers. This is why organisations should no longer aim for customer...
How to Triumph Over Budget Cuts and Prove Your Marketing ROI
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our...