Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability

It is a well-known fact that when budgets are tight, marketing is usually one of the first departments to suffer cuts, and market research in particular!...

What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital...

Organizations must be agile and adaptable to thrive in today's rapidly evolving business landscape. This is why atomic change is more effective than...

Last week, I spoke about the importance of actioning customer feedback, so I would now like to focus on continuous improvement by using the information to...

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what's the secret to turning...

The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me...

Here at C3Centricity, we publish books (Winning Customer Centricity), articles and training on customer centricity, because we're passionate about helping...

Whenever several people ask me to share my strategies for achieving business growth, it indicates that something significant is happening in the...

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This...

When facing a challenging business environment, which these days is true for almost every industry, companies don't always have the time to make considered...