Denyse Drummond-Dunn

Working  with organisations that want to grow, by attracting, delighting and retaining more customers

What our clients say about working with us

Denyse … nous a fourni de précieux conseils sur notre clientèle-cible …. a redéfini notre Unique Selling Proposition et nous a confirmé… Read more “Michèle Zufferey”

Michèle Zufferey
President, AFGIP

We are a successful Personal Care outlet but we had lost our identity following rapid growth and a move to larger premises.… Read more “President”

President, Personal Care

A belated thank you for your outstanding presentation. The class was abuzz after your departure. Not only was the content highly relevant,… Read more “Richard Beswick”

Richard Beswick
Professor, BSL

Thank you very much Denyse for your enlightening presentation to our faculty on our recent development day. The topic of ’From Service… Read more “Michael Hoy”

Michael Hoy
Professor, Glion IHE

Denyse a apporté son appui à notre Association. Il s’agissait de comprendre pourquoi nous avions de la peine à recruter des clients.… Read more “Renaud Du Pasquier”

Renaud Du Pasquier
Président, ASGIP

Denyse not only has a vision for the future of Marketing Research. She also brings years of experience to the table in… Read more “Tom De Ruyck”

Tom De Ruyck
Managing Partner, Insites Consulting, Belgium

Denyse has lectured in my New Product class at Miami. My students found her real-world applications of theoretical principles of New Product… Read more “Joseph Johnson”

Joseph Johnson
Professor, Marketing, Miami University

Denyse was immensely helpful in providing an independent, insightful, external view on our business and our customers. Her participation in our customer… Read more “Richard Treadwell”

Richard Treadwell
VP Global Marketing, Biosensors

What was refreshing was the care that Denyse took in designing the course, getting to know our internal processes, pain points and… Read more “Vanessa Oshima”

Vanessa Oshima
Vice President, Corporate Strategy and Planning, Japan, The Coca-Cola Company

Denyse is an expert and thought leader in her area of expertise. She worked with our Company’s Global Insights & Analytics community… Read more “Meltem Karahan”

Meltem Karahan
Carlsberg Group

Hi I'm Denyse.

I'm a business growth catalyst who is passionate about customer-centricity. I'm also a global keynote speaker, author and trainer. I help companies and executives thrive by putting their customers where they belong at the very heart of business.

During my career of more than three decades, I have been privileged to work in over 125 countries, understanding the similarities and differences between people.

Over the past eleven years, I've worked with some of the greatest marketing brains in such companies as Unilever, Coca-Cola, Hero, and Carlsberg, as well as lectured at some of the most prestigious Universities, including Miami, Shanghai and Mumbai.

I provide each of my clients with personalised programs that surpass their expectations and bring faster, more profitable growth than they had hoped. My talks are highly interactive and results-oriented, whether for small groups of 10 executives, 20 managers or 1,000 employees.

Denyse Drummond-Dunn


Customers, consumers and clients are important. Whether your business is big or small, it is people who make it successful. Inspired marketing delivers a win-win outcome for both customers & companies, as well as for society, the planet and far beyond.

My passion for people catalyses businesses to greater customer centricity. Your brands will grow in harmony with your customers needs of today, as well as their dreams and desires for tomorrow.

I can help you lead your company’s journey to increased customer understanding and engagement. I’m a new-age marketer who combines creativity with cultural sensitivity, while my background in IT enables my clients to thrive in today’s digital world.


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  • Adopt an inspiring new culture to transform your customers’ experience
  • Attract the right customers
  • Develop foundational business insights for your brands
  • Create irresistible offers that attract and delight customers
  • Surprise your customers with exceptional, personalised service
  • Innovate more successfully by using customer desires and needs
  • Prepare for future opportunities & risks across categories & borders


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