C3Centricity’s blog covers all topics important for businesses wanting to successfully adopt a customer first strategy and become more customer centric.
This includes both online and offline latest thinking and best practices from across the globe.
Topics covered are:
Communications & Engagement
I was recently reviewing corporate FMCG / CPG websites and what a shock I got! These are organisations with the consumer in their name, so they should be consumer-centric, right?… Ever wonder how to get more people talking about your business? It’s simple. Offer them incredible products and services that solve their problems and fulfil their needs and desires. Then… Do you follow trends? I bet you do! Everyone likes talking about the future, imagining what it might hold and then taking pride in seeing that they were “right”, that… Do you consider your packaging to be a part of the product, protecting its contents and framing its on-shelf life? Or do you consider it to be an integral part… The title of this week’s post might surprise you. After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn… What makes a great website? What makes a website great for your customers? What makes a website great for your potential customers? The answers to these questions will help you… The covid pandemic clearly highlighted those companies that truly care about their customers and which provide customer service excellence. If a company claims to be customer centric then it is… One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. From smarter homes to an improved online experience, people have a… Web design is a variable that changes as fast, if not faster than we can get our latest creation published! In just the past twelve months, digital adoption has expanded… Are you like most businesses? Do you have a plan you are following that will (hopefully) enable you to reach your goals? In order to meet them, we are often…
The 7 Essentials of Customer Centric Websites
The 7 Keys to Word-of-Mouth Marketing
The Great Trends Hoax: They don’t give a Business a Competitive Advantage
Packaging: Are You Using This Free Channel For Communicating With Your Customers?
How to Improve Customer Centricity in Hospitality
Win Online: 9 Ways to Make a Great Website that Engages More Successfully
The New Qualities for Customer Service Excellence
Why UX Design is Vital to User Satisfaction and Ongoing Job Security
How to Make a Great Customer-Centric Web Design
13 Most Inspiring Marketing Quotes and Questions to Live By in 2022
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