The Blog for Everyone Who Wants to Put Customers at the Heart of Business to Accelerate Growth and Profitability
Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.
The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement
What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age...
The Power of Atomic Change to Unlock Quantum Growth in Any Business
Organizations must be agile and adaptable to thrive in today's rapidly evolving business landscape. This is why atomic change is more effective than quantum disruption...
Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights
Last week I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for...
Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates
Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what's the secret to turning...
A New Breakthrough Model of Customer Experience – Quantum Customer Centricity™
The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me explain. Many...
Top Posts of 2023 on Customer Centricity
Here at C3Centricity, we publish books (Winning Customer Centricity), articles and training on customer centricity, because we're passionate about helping companies to successfully adopt a...
7 Secrets to Business Growth from Leading Global Brands
Whenever several people ask me to share my strategies for achieving business growth, it indicates that something significant is happening in the marketplace. This is...
Using AI to Delight Your Customers With More AI (Authentic Interactions)
Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses...
Navigate a Challenging Business Environment and Stay Ahead of Your Competition
When facing a challenging business environment, which these days is true for almost every industry, companies don't always have the time to make considered decisions...