The Blog for Everyone Who Wants to Put Customers at the Heart of Business to Accelerate Growth and Profitability

Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.

atomic change

The Power of Atomic Change to Unlock Quantum Growth in Any Business

Organizations must be agile and adaptable to thrive in today's rapidly evolving business landscape. This is why atomic change is more effective than quantum disruption...
Continuous improvement

Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for...

Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what's the secret to turning...

A New Breakthrough Model of Customer Experience – Quantum Customer Centricity™

The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me explain. Many...
Top 10 posts of 2023 on CX

Top Posts of 2023 on Customer Centricity

Here at C3Centricity, we publish books (Winning Customer Centricity), articles and training on customer centricity, because we're passionate about helping companies to successfully adopt a...
Business growth

7 Secrets to Business Growth from Leading Global Brands

Whenever several people ask me to share my strategies for achieving business growth, it indicates that something significant is happening in the marketplace. This is...
Authentic Interactions

Using AI to Delight Your Customers With More AI (Authentic Interactions)

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses...
Future scenarios

Navigate a Challenging Business Environment and Stay Ahead of Your Competition

When facing a challenging business environment, which these days is true for almost every industry, companies don't always have the time to make considered decisions...
Customer Satisfaction

Today’s Toughest Marketing Challenge is Not Achieving Customer Satisfaction!

Customer satisfaction doesn't last as long as it used to. We've all become extremely demanding, thanks to constant new offers of innovation and novelty. Today...

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