Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability

If you're reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you're in the right place to...

If you haven't already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers...

As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I...

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy...

As a leader, you know that customer centricity is critical to the success of your business. However, it is not enough to pay lip service to this concept;...

Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer...

Everyone seems to be talking about the impact of AI (artificial intelligence) and ML (machine learning) these days. As if ChatGPT wasn't enough to get...

I know, you probably don't want to read yet another article about the post-pandemic era. But bear with me; this is about customer connection and...

A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many companies still don't understand why it...

Rapid market changes are being witnessed in many industries, forcing many companies to adopt a brand new company vision. Just see how Netflix, Amazon...