If you prefer to listen to our podcast ➡️

Denyse's Blog Post and Podcasts are for Every Executive Who Wants to Reignite Momentum in Their Careers and Companies

Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.

Strategy failure

7 Reasons Why Your Customer First Strategy Adoption Will Fail!

Every CEO knows that a stronger customer focus can be the answer to many - dare I say most? - of their business challenges! So why do so many companies...
The essentials of a great website

Win Online: 9 Ways to Make a Great Website that Engages More Successfully

What makes a great website? What makes a website great for your customers? What makes a website great for your potential customers? The answers to these...
All industries need a customer first strategy

Essentials of a Customer First Strategy Every Industry Needs to Adopt

Every business should strive to improve their customers' experience with their products and services. Adopting a customer first strategy is therefore often...
Customer journey map

5 Powerful Ways to Upgrade Your Customer Journey Maps

Mapping your customer journey is an important part of understanding and satisfying them better. Since the travel and leisure industries are still in...
Successful leadership

7 Ideas from Great Leaders to Make Your Leadership Style More Effective

I'd like to start this post with a story about some great leaders. As you know, I published my book Winning Customer Centricity a few years ago. And being...
Customer service excellence

The New Qualities for Customer Service Excellence

The covid pandemic clearly highlighted those companies that truly care about their customers and which provide customer service excellence. If a company...
Optimised brand portfolio

5 Secrets You Need to Know About Brand Portfolio Success

How do you know when your brand portfolio has too many variants? In my opinion, the answer is that it’s when you can’t answer that question! Can you? One...
snow g  e

Adopting a Customer First Strategy. Even the Police Can Get it Right!

In most countries, the population have a love / hate relationship with their police. You can imagine my surprise, therefore, to find myself writing about...
Is packaging part of product or promotion

Packaging: Are You Using This Free Channel For Communicating With Your Customers?

Do you consider your packaging to be a part of the product, protecting its contents and framing its on-shelf life? Or do you consider it to be an integral...
customer gaddafcc

10 Ways to Improve Customer Centricity Today

Many of you know that it is vital to continuously improve your customer centricity. You must put the customer clearly at the heart of your business in...

Discover Your Next Learning Opportunity with This Fun Interactive Video

Topic Search

New Course For CPG Marketing

ACFS-Udemy Course
The Business Accelerator* How to Attract, Delight and Retain More Customers

$499

Get Immediate Access

Denyse’s Guest Blogging

customerthink logo
Top Ten Author in Leadership, Channel, Analytics
CEU Logo  e

Most Popular Posts

Latest Post

divider

[pt_view id=”999bb999ha”]

Join Global Customer First Strategists!

Get our latest posts before everyone else, and exclusive content just for you.

* indicates required