Denyse's Blog Post and Podcasts are for Every Executive Who Wants to Reignite Momentum in Their Careers and Companies

Customer retention is essential for the long-term success of any business.  We all know happy customers are more likely to make repeat purchases, provide...

It's time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days, providing a...

In today's fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both...

If you're reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you're in the right place to...

If you haven't already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers...

As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I...

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy...

As a leader, you know that customer centricity is critical to the success of your business. However, it is not enough to pay lip service to this concept;...

Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer...

Everyone seems to be talking about the impact of AI (artificial intelligence) and ML (machine learning) these days. As if ChatGPT wasn't enough to get...