If you prefer to listen to our podcast
Customer Centricity is Today’s Business Disruptor (Insights are its Foundation)
I recently returned from a speaking invitation in Las Vegas. It was an incredible Symposium run by Sitecore, and I...
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Smart Marketing for Smart Customers (What Marketers Need to Know Today)
Our customers are getting smarter every day. But are we performing smart marketing too? I don't think so. When I...
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7 Essential Steps to Successful Business Projects (A Useful Roadmap)
Although there is no magic bullet to transform your business into a successful powerhouse, I have witnessed similarities amongst those...
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Beat the Competition Next Year (Higher growth, profitability, innovation)
After the mid-year break - and this year it started way sooner thanks to covid-19 - most organisations get into...
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You’re missing out on A Free Communication Channel! (Any guesses what it is?)
Denyse Drummond-Dunn · You're missing out on A Free Communication Channel! (Any guesses what it is?) “Never miss an episode....
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How to Innovate Successfully (What You’re Still Getting Wrong!)
I've written a number of posts on innovation and yet I still get client requests to further help them innovate...
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A Customer-First Approach to Successful Innovation (and 3 Secrets Shared)
Denyse Drummond-Dunn · A customer-first approach to successful innovation “Never miss an episode. Subscribe on Apple Podcasts to get new...
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Why Customers Are The Answer To All Your Problems (If You Ask the Right Questions)
Last week I asked whether it is employees or customers who are more important to an organisation. If you missed...
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Customer Value Proposition: Why Product Value Comes First
Your customers only really care about themselves and your product's value to them!I've been a customer champion for most of...
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Forgotten Facts & Fantasies of Customer Delight
If you follow me on social media, you'll know that I've just returned from a three-week visit to Peru. I...
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Market Research & Insight’s New Role is Customer Centricity Champion
I've just returned from a trip to Belgium. Apart from the greater presence of armed military personnel, it was business...
Read MoreMarket Research, Business Intelligence & Big Data: Have we Forgotten about Human Data?
The annual pilgrimage to the ESOMAR Conference took place last week in Dublin. I heard that there was much discussion,...
Read MoreDenyse’s Guest Blogging
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