This Blog is for everyone wanting to become more customer centric.
We cover both online and offline best practices from across the globe.
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How to Measure Customer Centricity...
Denyse Drummond-Dunn ยท How to measure customer centricity the right way
As a customer-first strategist (just like you I hope), I spend a lot of my time se...
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Five Brilliant Ideas to Boost your...
Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how...
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Adopting a Customer First Strategy...
In most countries, the population have a love / hate relationship with their police. You can imagine my surprise, therefore, to find myself writing about h...
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The 5 Essential Rules of Customer O...
One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but unfortuna...
