Most Popular Posts

• Five Rules of Customer Observation for Greater Success One of the best ways to a deeper understanding of your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but u... 228 views | posted on July 2, 2019
• Five Brilliant Ideas to Boost your Insight Development Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 220 views | posted on April 12, 2020
• The 6 Best Ways to Show you Respect your Customers More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinkin... 185 views | posted on August 27, 2019
• How to Map Your Customer Journey & Overlay their Emotions With the travel and leisure industries in turmoil at the moment, now is a good time for them to review how they treat their customers. And mapping their cu... 155 views | posted on April 28, 2020
• How to Succeed in Leadership, Marketing, Innovation and Insight Although I love quotes, especially about how to succeed, I love success even more. Do you? One of my favourite quotes on the topic of success comes from W... 133 views | posted on July 21, 2020
• The New Qualities for Customer Service Excellence The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you... 77 views | posted on August 4, 2020