Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability

Will the future of retail be without physical outlets? I remember having a very interesting discussion with a new client a couple of years ago on exactly...

Although I love quotes, especially about how to succeed, I love success even more. Do you? One of my favourite quotes on the topic of success comes from...

The title of this week’s post might surprise you. After all, the hospitality industry should be highly customer centric, as it relies on satisfying its...

Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain...

Denyse Drummond-Dunn · Are You Still Using The Marketing 5Ps? Move To The Improved 7Qs. “Never miss an episode. Subscribe on Apple Podcasts to get new...

I've been involved in hundreds of successful project management initiatives over my career. I’ve been the leader, sponsor or team member, which means that...

Marketing often jumps from information to insight, to the frustration of market research. But the best marketers know that closer collaboration and...

One of the most frequent questions I get asked by my clients is how they can improve their innovation.  Whether they are large or small, global or local...

Everyone is talking about customer first strategies and why they are important. However walking the talk is a different matter! An interesting article on...

Just like most entrepreneurs and business people, I go to my fair share of conferences. I believe that marketers can benefit from being regularly...