13 Most Inspiring Marketing Quotes and Questions to Live By in 2022

Are you like most businesses? Do you have a plan you are following that will (hopefully) enable you to reach your goals?

In order to meet them, we are often looking to make changes, large or small, in our organisation. At times like these I find it useful to motivate with some inspiring quotes from people much wiser than I. If you are looking for ways to motivate and inspire your own team, then I am sure you too will enjoy these.

This is my selection of great quotes from some of the best marketers around, together with a relevant question to ask yourself for each. If your favourite quote is not included, then please add it to the comments below the post.

 

#1.  “Strategy and timing are the Himalayas of marketing. Everything else is the Catskills” Al Ries 

This quote refers to the Catskills, a province of the Appalachian Mountains, located in southeastern New York and only 1270m high. It compares them to the Himalayas, a range that includes some of the world’s highest peaks, including Mount Everest (8,849m).

It uses this comparison to suggest that to succeed in marketing you have to afront the highest peaks of strategy and timing, and not be satisfied with scaling simple hills. In other words, be in the right place at the right time with the right offer. Simple!

QUESTION: Are you going to upgrade your marketing this year to meet this lofty challenge?

Strategy and timing are the Himalayas of marketing. Everything else is the Catskills. Al Ries #Strategy #Marketing #Brand Click To Tweet

 

#2.  “In marketing I’ve seen only one strategy that can’t miss – and that is to market to your best customers first, your best prospects second and the rest of the world last” John Romero

I love this quote because it refers to knowing and understanding your customers. The best ones, however you define that, come first and your best prospects come second. If you’d like to know if you’re targeting your very best customers and best prospects, then check out the following post: How Well Do you Know Your Customers? 13 Questions your Boss Expects you to Answer

QUESTION: Do you know who your best customers are and everything you should about them?

In marketing I've seen only one strategy that can't miss - and that is to market to your best customers first, your best prospects second and the rest of the world last. John Romero #Marketing #Brand #Customer Click To Tweet

 

#3. “Business has only two functions – marketing and innovation”  Milan Kundera

This post shows the often forgotten importance of marketing to business. I know those of you in sales or operations etc will complain, but if customers don’t know and love your brands then you don’t have a business. It really is as simple as that. I also like that innovation is included, because especially today, customers have become so demanding that we need to constantly upgrade our offers to them.

QUESTION: Does your business value marketing? If not, how can you help them to recognise its value?

Business has only two functions - marketing and innovation. Milan Kundera #Business #Marketing #Innovation Click To Tweet

 

#4. “The wise man doesn’t give the right answers, he poses the right questions” Claude Levi-Strauss

Are you better at asking questions or answering them? Which is more important in your job? Why? A leader doesn’t have all the answers but should surround himself with people who do.

QUESTION: How often do you ask the right questions? What more could you ask and of whom?

The wise man doesn't give the right answers, he poses the right questions. Claude Levi-Strauss #Leadership #Business Click To Tweet

 

#5. “People Do Not Buy Goods And Services. They Buy Relations, Stories, And Magic” Seth Godin

As products and services get ever more similar, the brands that win are those that understand, engage and entertain their customers. Build relationships with your customers by telling stories about your brand origin, and weave in some magic that only your brand can deliver.

QUESTION: What are you doing to share your own stories and brand magic?  

People Do Not Buy Goods And Services. They Buy Relations, Stories, And Magic. Seth Godin #Quote #CEX #CRM Click To Tweet

 

#6. “A Brand Is No Longer What We Tell The Consumer It Is — It Is What Consumers Tell Each Other It Is” Scott Cook

Following on from the last quote, we need to be careful between sharing and telling. Brands should share interesting anecdotes and stories, things their customers are interested in.

QUESTION: How much of your website is made up of things you want to tell the customer? How much of it’s content are stories and information the customer is interested in knowing?

A Brand Is No Longer What We Tell The Consumer It Is — It Is What Consumers Tell Each Other It Is. Scott Cook #Brand #BrandImage #Marketing Click To Tweet

 

#7. “Make Your Marketing So Useful People Would Pay For It” Jay Baer 

The next phase of upgrading your marketing, once you are telling stories and building relationships, is to make it so useful that people would actually pay to have it. Today this includes eBooks, checklists, games, articles and memberships.

QUESTION: How useful is your marketing to your customers? Are you building loyalty by recognising and showing appreciation for their purchases?

Make Your Marketing So Useful People Would Pay For It. Jay Baer #Quote #Marketing #Customers Click To Tweet

 

#8. “Awareness Is Fine, But Advocacy Will Take Your Business To The Next Level”  Joe Tripodi

Awareness today comes in many forms. Awareness of your advertising, activities and promotions, social media posts. Is that what you measure? The problem is that all these metrics mean little if you are not resonating emotionally with your customers. And the only way you’ll know this is when people start supporting, advocating, recommending your brand.

QUESTION: What metrics do you follow to measure your marketing? When and how do your customers recommend you? 

Awareness Is Fine, But Advocacy Will Take Your Business To The Next Level. Joe Tripodi #Quote #Awareness #Advocacy #CRM #CEX #Business Click To Tweet

#9. “We have to dare to be ourselves, however frightening or strange that self may prove to be” May Sarton

No-one is like you. No-one in the past was like you. No-one in the future will be like you. You are unique with your own unique gifts and talents. So why not use them to make your business better? Treat your customers as if they were you.

QUESTION: How do you like to be treated? Use that as your guiding light for how you treat your own customers. Your business will be better off for it.

We have to dare to be ourselves, however frightening or strange that self may prove to be. May Sarton #Quote #BeOurself #Self Click To Tweet

 


If you’d like to know who you are and what gifts and talents you should be using to succeed in your career, then sign up for our free training. 


#10. “We see things as we are, not as they are” Leo Rosten

One of the biggest challenges in business is to see our brands as our customers do. Most of the time we make what we like, advertise and promote in a way that we like and develop new products and services that we like. What we like has no importance, only your customers’ opinion matters when you want to grow your business. So listen to them.

QUESTION: How often do you watch and listen to your customers? Whatever the frequency is, it’s not enough. Do more. 

We see things as we are, not as they are. Leo Rosten #Quote #Realism #Understanding #Perception #SelfAwareness Click To Tweet

 

#11. “Content is anything that adds value to the reader’s life” Avinash Kaushik

Too many websites are filled with information that the brand wants to tell the customer. The best websites do the opposite. They are filled with content the customer wants or needs, and entertains along the way.

QUESTION: How good is your website at giving your customers what they want. If you’re not sure check out this article: From a Good to a Great Website: 9 Ways to Engage More Successfully

Content is anything that adds value to the reader’s life. Avinash Kaushik #WebDesign #Website #ContentStrategy #Content Click To Tweet

 

#12. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” Charles Darwin

You know the world is changing and changing faster every day. The same goes for our customers. What attracted them yesterday only satisfies them today and disappoints them tomorrow. People want novelty and innovation. Make sure you are constantly upgrading your offer, but be careful to do so by adding what your customers want or desire. If you innovate based on your internal skills rather than external needs, your innovations will remain in the 95% that fail.

QUESTION: Is your portfolio filled with winners? Use Pareto’s principle (the 80/20 rule) to continuously evaluate your offers and eliminate the bottom 20%. Then add new offers that respond to customers’ needs of today, or ideally tomorrow.   

It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. Charles Darwin #Change #Intelligence #Survival Click To Tweet

 

#13. “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new” Steve Jobs

A golden oldie to finish with. This is reminder that asking customers what they want it not the best way to know what they want. There are two reasons for this. Firstly, as another os Steve’s quotes says, customers don’t know what they want until you show it to them. However, they do know very well what they don’t want and what problems they are facing when using the category.

The second reason is that people are changing so fast that by the time you make what the customer has asked for, they’re already in need of something else.

You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new. Steve Jobs #Quote #CRM #CEX #CustomerSatisfaction Click To Tweet

 

For even more inspiring quotes, do check out C3Centricity’s resources. There you can find hundreds more quotes, classified by the four foundational areas of a customer-first strategy, namely company, customer, brands and processes: https://bit.ly/3qwTFQa

Your Brand has an Image, but Does it Have a Great Personality too?

Your brand is not what you think it is! It’s what your customers think it is; its brand image, personality and its value to them.

I was lecturing at Miami University a few years ago on brand image and personality. These are two vital elements of branding. They need to be clear and consistently represented in all your communications.

If you’re having issues with your own brand in either of these areas, then you’ll find the following article both interesting and valuable.

 

Why We Buy Brands

According to Wikipedia, a brand is:

“a set of marketing and communications methods that help to distinguish a company from competition and create a lasting impression in the minds of customers.” 

Although this definition in my opinion, is a little sterile for something as exciting as branding, I do appreciate that it mentions customers. However, for me, a brand is created in both the minds and hearts of its customers.

There has been so much said about the importance of emotions and resonating with the customer, that we shouldn’t forget it. But be honest we often do! And this is where image and personality play vital roles. They are both more or less created in the heart, rather than in the mind of the customer.

We usually buy brands without even knowing why we buy them. We can, of course, provide a clear, reasoned answer if asked, but explanations come from the mind. The heart is what makes us buy.

We often buy brands without even knowing why we buy them. We can, of course, provide a clear, reasoned answer if asked, but explanations come from the mind. The heart is what makes us buy. #brand #Marketing #BrandImage #BrandEquity Click To Tweet

 

Branding Elements

A brand is made up of a number of components, with which people learn to identify and recognise it. These include its logo, colour, pack, shape, taste, aroma, sounds and feel. There may also be other things that are directly associated with the brand, such as a celebrity, an event or a cause it supports.

A brand needs to have a clear image, personality and equity in the minds of its customers. These come not only from these branding elements, but also from the customer’s own personal experience with it.

All these factors must be both respected and complementary in order to build a strong brand with which customers can identify themselves. If they’re not, then the brand is at risk of not developing correctly, or even worse, of becoming just a commodity.

Therefore, It is vital for marketers to know and understand what their brand means to its customers. Not just what it means for their organisation. And then, of course, to follow it over time through regular measurement.

It is vital for marketers to know and understand what their brand means to its customers. Not just what it means for their organisation. #BrandBuilding #Brand #Marketing #BrandImage #BrandEquity Click To Tweet

 

Brand Image Essentials

A brand is associated with many thoughts and ideas, that we translate into statements or attributes for measurement purposes. These are what current and potential customers think or feel about it. They may have developed from exposure to its communications, as well as from their own personal experiences.

These elements are usually grouped into three types: the rational/functional benefits, the subjective/emotional elements and the cultural/relational factors.

The third group was added by David Armano of Edelman Digital almost fifteen years ago. I like his additional idea because the relationships a brand builds with its customers have become vitally important in today’s social-media-dominated world. I have noticed that he recently started referring to these as societal rather than relational, in line with the more usual vocabulary.

  • Rational / Functional: benefits include things on which most people would agree and recognise. For example being crunchy, colourful, available everywhere or delivered in a glass bottle. There would be very little discussion or disagreement on these.
  • Emotional / Subjective: elements that can vary between customers based upon their own, personal experience and appreciation of the brand. These might include good value for money, better quality, or gives the best service.
  • Cultural / Relational (Societal): factors which are associated with a brand’s trust and responsibility. Customers today are increasingly interested in how a brand or corporation addresses its use of resources and whether or not they are sustainable and ecological. Brands also depend on recommendations from others, so word of mouth and opinions, especially online, have become vital additional sourcesof reputation. The attributes measured to cover these sensitivities could include trustworthy, a brand I’d recommend or cares about its customers.

 

The Power of a Three-legged Brand

David Armano showed that incorporating all three elements into a brand’s image results in a stronger brand. It is much more likely to have a better performance than those brands which don’t include the societal elements.

He reported that it is in recommendations and sharing brand content that the most positive impact can be found today.

Customers are also more likely to share their personal information with the brand and to buy it more often. Both of these actions demonstrate an increase in trust, a precursor to both loyalty and advocacy.

One further impact of trust is that it results in customers defending the brand. This is a wonderful support to have in a world where everything is known at the click of a button. A brand that has the trust of its customers will be more often forgiven for any occasional mishap.

You can read more about Edelman’s Brandshare Study in the slideshow “How brands and people create a value exchange.”

It is in brand recommendations and sharing brand content that the most positive impact can be found today. #Brand #BrandBuilding #Marketing #BrandImage #BrandEquity Click To Tweet

Measuring Brand Image

I am often surprised by the lack of understanding about how to measure brand images when I work on branding issues with clients. Even large companies don’t do a good job of it in general. And some have never even measured it, preferring financial to customer metrics to manage their businesses!

Even large companies don't do a good job of measuring brand image. And some have never even measured it, preferring financial to customer metrics to manage their businesses! Click To Tweet

Other organisations measure too frequently, in the hope that their latest advertising campaign has had the desired impact. This is rarely the case, as images take time to change.

Another problem I find with many clients when I first start working with them is that the choice of attributes is often sub-optimal, to be polite. The factors included should be selected to cover all the main elements of your desired image as well as that of the competition.

I have often seen clients happy that they are scoring better than their competitors. However, when I examine their metrics, I find that they are missing those attributes that would better represent their competitors’ brands. No wonder their own brand is doing better!

A further mistake I encounter is trying to measure advertising slogans. While it is important to understand whether your message is heard and understood, this should not be done in a brand image survey. Advertising slogans should be evaluated through a communications test.

Advertising slogans should be evaluated through a communications test not in a brand image survey. #Brand #BrandBuilding #Marketing #BrandImage #Advertising Click To Tweet

 

Brand Personality & Values

theory of basic human values
Source: Wikipedia, click to enlarge

Brands have personalities, just like people. It was Schwartz who first identified the ten human values which make up our personalities. They are important to understand especially for regional and global brands because they cut across cultures.

Our values also determine our behaviour. Plato identified the typical patterns of human behaviour, which he called archetypes. The Swiss psychologist Jung then used this concept in his theory of the human psyche. But it wasn’t until Margaret Mark that they were first correlated with brands in her excellent book “The Hero and the Outlaw.”

Brand Archetypes
Source: Visual.ly

The twelve archetypes are illustrated above, together with some sample adjectives to describe them. It is important to understand how customers perceive your brand. Do you know? 

The image on the right shows examples of brands with each of the twelve personalities. Where would you place your own brand?

The personality of your brand should resonate with your customers, either because they are similar, or because they provide the dream lifestyle your customers desire.

Either way, it is essential to understand what role your brand is playing. 

It is essential to understand the personality of your brand and what role it is playing. #brand #marketing #BrandImage #BrandEquity #Personality Click To Tweet

 

Brand Archetypes

Brands can represent any of the twelve archetypes, which are usually divided into four subgroups, as follows:

  1. Stability, control: Caregiver, Ruler, Creator
  2. Risk, achievement: Hero, Rebel, Magician
  3. Belonging: Lover, Jester, Everyman
  4. Learning, freedom: Innocent, Sage, Explorer

As the diagram above shows, there is no ideal archetype and brands can successfully grow by representing any of them. What is vital is that the archetype is portrayed consistently across all communications and visualisations.


Need Help with Your Brand Image Measurement?


Examples of Strong Brand Images & Personalities

During my lecture at the University of Miami, I shared many examples of brand images and personalities. These included showing how some brands have successfully managed to change theirs.

Two of the brands we discussed were Axe and Old Spice because they have both gone through some interesting evolutions over the years. Most recently it even appears that they are overtly challenging each other through their advertising. 

Take a look at the ads below and see if you can identify the archetypes before continuing to read the post. 

AXE: This Unilever brand has been portrayed as the Lover, the Hero and most recently as the Everyman. Here are a couple of their ads to show the transition from Hero (Fireman) to Everyman (Find your magic).

In particular, note the shower sequence at the end of the second Axe commercial (a slight – or is it a sly – dig at  Old Spice?) and the heroic fire demonstration in the Old Spice ad!

 

 

 

OLD SPICE: This P&G brand has been portrayed as the Explorer, Everyman (The Man Your Man Could Smell Like) and most recently as the Rebel (Rocket Car) – or is it, Hero? Let me know what you think in the comments below.

As I did for Axe, I’ve selected an older and a more modern example of its campaigns, so you can compare the change of approach.

 

 

I am looking forward to seeing how these two ad campaigns continue to develop. It is clear that Unilever and P&G are closely following and perhaps even being inspired by each other. Those are two of the actions of great marketers.

 

Finally, I couldn’t leave the topic of personalities without mentioning Apple. Often seen as the Creator archetype, Apple went as far as to visualise their persona and personality in their “Get a Mac” campaign. (see an example from AdAge below)

The ads featured two men, called Mac and PC, comparing their functionalities. The campaign ran from 2006 to 2009 and was a hilarious success, positively impacting the Mac’s image. In the ads, they describe themselves as:

Mac: Cool, trendy, young, friendly, casual, reliable, fast and looking for fun.

PC: Boring, formal, cold, old, unreliable, slow, not inspiring.

Which two archetypes do they suggest? Answers in the comments below, please.

 

Brand Equity

A brand’s equity is the value of the brand in the eyes of its customers.  It is the power it has derived from the goodwill and recognition that it has earned over time.

A strong brand equity comes from the development of a robust image and personality. Both of these need to be reinforced by every advertisement, communication and promotion that the brand develops. Consistency is vital to growing a strong equity.

Consistency is vital to growing a strong brand equity. How consistent are you in your brand building efforts? #Brand #BrandImage #BrandEquity #BrandBuilding #Marketing Click To Tweet.

Steadiness is vital to growing strong equity. The results of being consistent will be both higher sales and profits, due to being valued more than its competitors.

Global Brand Equity Rankings

The importance of a brand’s equity is clearly indicated by the many different sources of regional and global brand equity rankings published each year.

The two most well known, Interbrand and Millward Brown’s BrandZ, have slightly different algorithms and therefore results, but both include financial as well as consumer metrics.

 

Interbrand

Interbrand’s model has three key components:

  • analysis of its financial performance
  • analysis of the role the brand plays in purchase decisions
  • analysis of the brand’s competitive strength.

Together with extensive desk research and an expert panel assessment, Interbrand also includes data from Reuters, Datamonitor and media platform Twitter.

 

Millward Brown’s BrandZ

BrandZ, on the other hand, uses a mixture of financial information and customer surveys. Their proprietary research covers 3mio consumers and 100,000 brands in more than 50 markets. They too measure three things:

  • How “meaningful” the brand is, its appeal & ability to generate “love” and meet the consumer’s expectations and needs.
  • How “different” it is, what unique features it may have and its ability to “set the trends” for consumers.
  • How “salient” the brand is, whether it springs to mind as the consumer’s brand of choice.

BrandZ’s 2016 results showed Google overtaking Apple as the most valuable brand in the world. However, in 2019 Amazon has leapfrogged the competition to be crowned the BrandZ Top 100 Most Valuable Global Brand for 2019, breaking Apple and Google’s 12-year hold on the top spot.

So there you have it. All the major points a marketer should know about brand image, equity, personalities and archetypes.

A marketer’s role is primarily to defend and grow its brand’s image and equity through a strong personality and consistent communications. If you are not succeeding in all these areas then you are almost certainly being challenged by weakening sales.

It is an interesting and often overlooked fact that brand image usually declines before sales do, so it is an invaluable indicator of your brand’s health. If you would like to learn more about measuring and analysing brand image, there are several chapters dedicated to the topic in my book “Winning Customer Centricity”

Don’t forget to add your answers to the couple of questions I asked in the article, in the comments below. Let me know what you think about defending your brand’s image and growing equity. And I’d love to hear about your own brand’s pesonality and archetype, and whether or not you had trouble in defining it.

I hope you enjoy reading this blog post.

If you want me to catalyse your growth and profitability, just book a call.

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