Leadership - c3centricity

The Power of Emotional Intelligence in Driving Business Growth

Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more...

Post Covid People are Searching for More Meaningful Connection & Engagement

I know, you probably don't want to read yet another article about the post-pandemic era. But bear with me; this...

Why a Customer-First Strategy Is Your Best Business Investment

A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many...

How Your Executive Team Can Ignite Enthusiasm for Your New Company Vision

Rapid market changes are being witnessed in many industries, forcing many companies to adopt a brand new company vision. Just...

7 Reasons Why Your Customer First Strategy Adoption Will Fail!

Every CEO knows that a stronger customer focus can be the answer to many - dare I say most? -...

Essentials of a Customer First Strategy Every Industry Needs to Adopt

Every business should strive to improve their customers' experience with their products and services. Adopting a customer first strategy is...

7 Ideas from Great Leaders to Make Your Leadership Style More Effective

I'd like to start this post with a story about some great leaders. As you know, I published my book...

Adopting a Customer First Strategy. Even the Police Can Get it Right!

In most countries, the population have a love / hate relationship with their police. You can imagine my surprise, therefore,...

10 Ways to Improve Customer Centricity Today

Many of you know that it is vital to continuously improve your customer centricity. You must put the customer clearly...

Are You Giving What Customers Want Today?

As a dedicated customer centricity champion, just like you, I spend a lot of my time researching what customers want,...

How to Easily Use Customer Co-creation for Profitable Growth

One of my clients, who is following the 50 weekly actions for customer-centric excellence as described in my book Winning...

The 6 Best Ways to Show you Respect Your Customers

I was recently asked to speak about how to build relationships with clients, in this case for a realtor association....

How Your Business Can Quickly Adopt a Customer First Strategy

Why would you want to quickly adopt a customer first strategy? Well, every few days there seems to be another...

The Exciting Future of Brand Building comes from Customer Centricity

Marketing is an old profession. It's been around for hundreds of years in one form or another. But with the...

13 Most Inspiring Marketing Quotes and Questions to Live By in 2022

Did you know that using marketing quotes can improve your plans? Do you have a plan you are following that...

Top 10 Most Popular Articles on Customer Centricity of 2021

Technology is not a Disruptor, but a Powerful Customer-First Strategy is!

Technology is often seen by marketing as a disruptor of business as usual, but it isn't. Technology is an enabler...

10 Ways to Immediately Improve Your Customer Centricity

We all know that adopting a customer-first strategy is essential for business growth and profitability. However, customer centricity has become...

Never Give Up! How to Succeed in Business When Everyone Else is Failing

We all want to succeed, don't we? Succeed in business and to succeed in our private lives as well. I...

The 23 Keys to Creating Raving Fans Part 2

This is the second part of "The 23 Keys to Creating Raving Fans" post by Alan Hale from CMG (Consight™...

The 23 Keys to Creating Raving Fans Part 1

This week we have another guest post from Alan Hale of CMG (Consight™ Marketing Group) in Chicago. Exceptionally, I am...

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