Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability
Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.
Building Customer Trust and Loyalty: The Foundation of Successful Businesses
In the ever-changing landscape of business today, one factor remains timeless and invaluable: building customer trust and loyalty. Trust and loyalty are...
Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy
In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy...
Providing Amazing Customer Journeys by Leveraging the Power of Technology
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This...
The Customer Retention Goldmine: How to Keep Customers Happy and Drive Exponential Growth
Customer retention is essential for the long-term success of any business. We all know happy customers are more likely to make repeat purchases, provide...
From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight
It's time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days, providing a...
The Power of Real-Time Feedback to Drive Business Success
In today's fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both...
4 Ways to Empower Your Employees to Give Outstanding Customer Service
If you're reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you're in the right place to...
In Today’s Competitive Market, AI is the Key to Winning Customer Loyalty
If you haven't already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers...
Maximising Customer Value: Answering Your Top Questions About Customer Centricity
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I...
The Little Known Disadvantages of a Customer-first Strategy
The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy...
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