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Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.

How Your Business Can Quickly Adopt a Customer First Strategy

How Your Business Can Quickly Adopt a Customer First Strategy

Why would you want to quickly adopt a customer first strategy? Well, every few days there seems to be another...
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The Exciting Future of Brand Building comes from Customer Centricity

The Exciting Future of Brand Building comes from Customer Centricity

Marketing is an old profession. It's been around for hundreds of years in one form or another. But with the...
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5 Rules for Rolling Out a Successful Local Brand into Global Markets

5 Rules for Rolling Out a Successful Local Brand into Global Markets

I remember reading an article in the Financial Times a few years ago, that challenged companies to search for a...
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You’re Not Competing In The Category You Think You Are! (The 5 Steps to Category Identification)

You’re Not Competing In The Category You Think You Are! (The 5 Steps to Category Identification)

The first step of any business is to identify the category in which they are competing. This may surprise you,...
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How People Recognise Brands: I Can Guarantee It’s Not What You’re Thinking!

How People Recognise Brands: I Can Guarantee It’s Not What You’re Thinking!

How do you think people recognise brands? And yours in particular? Is it by its logo, its colour, its pack,...
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The Risks of Not Knowing All 12 Essential Elements of Your Target Customer

The Risks of Not Knowing All 12 Essential Elements of Your Target Customer

I think it's pretty clear to everyone in business that NOT knowing your target customer costs a lot - sometimes...
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