Examples of exceptional customer experience can come from anywhere! You know that. You keep your eyes and ears open and find inspiration everywhere. So do I.
But last week, I had the fright of my life. I returned from visiting my family over the festive season, with an ever-increasing pain in my lower back.
OK, so sitting all day is not good for my posture. I suppose I deserve to finally pay for all the hours I spend in front of a screen every day.
Anyway, it got so bad that I visited the doctor on Wednesday, who gave me …