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Most Popular Posts

• How to Measure Customer Centricity... Denyse Drummond-Dunn · How to measure customer centricity the right way As a customer-first strategist (just like you I hope), I spend a lot of my time se... 209 views | posted on April 13, 2021
• Adopting a Customer First Strategy... In most countries, the population have a love / hate relationship with their police. You can imagine my surprise, therefore, to find myself writing about h... 35 views | posted on August 28, 2022
• Five Brilliant Ideas to Boost your... Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 32 views | posted on August 15, 2021
• The 5 Essential Rules of Customer O... One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but unfortuna... 31 views | posted on March 25, 2021
• The 6 Best Ways to Show you Respect... I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got... 23 views | posted on May 15, 2022
• 5 Rules for Rolling Out a Successfu... I remember reading an article in the Financial Times a few years ago, that challenged companies to search for a new style of marketer. Now you might be fo... 16 views | posted on March 24, 2022
• The 23 Keys to Creating Raving Fans... This week we have another guest post from Alan Hale of CMG (Consight™ Marketing Group) in Chicago. Exceptionally, I am publishing it as two separate posts... 15 views | posted on July 27, 2021
• The New Qualities for Customer Serv... The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you... 14 views | posted on August 4, 2020
• Are You Using This Free Channel For... Do you consider your packaging to be a part of the product, protecting its contents and framing its on-shelf life? Or do you consider it to be an integral... 14 views | posted on August 7, 2022
• How to Map Your Customer Journey &#... With the travel and leisure industries in turmoil at the moment, now is a good time for them to review how they treat their customers. And mapping their cu... 13 views | posted on April 28, 2020
• How to Sell More to Less People: Es... Businesses often make the mistake of trying to sell to everyone. Are you guilty of this? Why is this a mistake? Well, if you try to please everyone you en... 13 views | posted on May 1, 2021
• Why Your Company Needs to Adopt a C... Denyse Drummond-Dunn · What a customer first strategy means today “Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they becom... 12 views | posted on June 12, 2022