SERVICES TO CREATE THE BRANDS YOUR CUSTOMERS WILL CRAVE!
Business Innovation
Accelerate Your Business
Success & Profitbility
- Optimise Your Customer Experience
- Evaluate & Upgrade Your Business Processes
- Build Better Brand Foundations
Team Motivation
Let Denyse inspire with a Keynote,
Talk or Training
- Motivate Your Team to Embrace Optimal Practices
- Prepare for Your Future Business Success
- Boost Constant Customer-First Thinking
Career Acceleration
Achieve the Career Success
You Deserve
- Attract Better Business Recognition
- Create More Career Opportunities & Choices
- Solve Your Leadership Challenges
THE GLOBAL EXPERT WHO INSPIRES COMPANIES TO EMBRACE CUSTOMER-CENTRICITY FOR FASTER, MORE PROFITABLE GROWTH.
Meet Denyse Drummond-Dunn
For over 30 years, Denyse has been helping CPG companies grow by creating deeper, more genuine connections with their consumers. She’s worked with some of the biggest names in the industry, using fresh, practical approaches that make consumers feel truly valued.
Ready to see how stronger relationships can lead to bigger results? Let’s explore what we can achieve together!
THE GLOBAL EXPERT WHO INSPIRES COMPANIES TO EMBRACE CUSTOMER-CENTRICITY FOR FASTER, MORE PROFITABLE GROWTH.
Meet Denyse Drummond-Dunn: With over 30 years of experience in customer-centric strategies, Denyse has helped global brands achieve exponential growth through innovative approaches to customer engagement.
Unlock Exponential Growth with Quantum Customer Centricity™ (QC2)
Imagine if your customer strategy didn’t just respond to change—it anticipated it.
QC2’s quantum-inspired approach transforms traditional CX into a dynamic ecosystem that adapts in real-time.
Don’t settle for outdated, linear models when you can:
- Leverage a Living CX Framework: QC2’s nucleus-and-orbit structure ensures you stay in sync with shifting customer needs.
- Target High-Impact Actions: Implement precise, atomic-level adjustments that drive exponential loyalty and satisfaction.
- Navigate with Real-Time Insights: QC2 evolves as your customers do, keeping you steps ahead of the competition.
Curious to see what QC2 can do for you?
Discover how Quantum Customer Centricity fuels growth and elevates your customer strategy. Click the button on the right.
Get Your QC2 Score: Take our FREE ASSESSMENT to identify Actionable Steps for Immediate Improvement in your Customer-centricity.
THE QC2 FRAMEWORK
CUSTOMER KNOWLEDGE & UNDERSTANDING
COMPANY STRUCTURE, MISSION & VISION
BRAND BUILDING, INNOVATION & ENGAGEMENT
OPTIMISED DATA ANALYSIS & INSIGHT PROCESSES
DISCOVER UNTAPPED POTENTIAL
IN YOUR CATEGORY AND MARKET
- Identify, attract, and understand the optimal customers for your offers.
- Engage and delight your customers to build loyalty and advocacy.
- Retain more customers with creative innovations that exceed their expectations.
MOTIVATE EMPLOYEES WITH A CUSTOMER-FOCUSSED MISSION AND VISION
- Energize mission-driven employees who are passionate about customer delight.
- Accelerate growth with continuous customer-first thinking.
- Excite with a motivating new customer-centric mission and vision.
Boost the Success of your Brands and Innovations
- Your business is not what you think it is; it’s what your customers think it is! Amplify your brand’s image, personality, and value to them.
- Understand your corporate and brand images and their relationship.
- Discover a faster, more successful way to innovate.
- Identify and measure the ideal KPIs to follow your customer-first progress.
OPTIMISE YOUR INTERNAL PROCESSES BY INTEGRATING YOUR CUSTOMERS
- Discover how small tweaks rather than massive changes can more effectively upgrade your current processes.
- Eliminate information duplication, save money, and increase ROI.
- Simplify and systemize knowledge integration across the organisation.
TRUSTED BY INDUSTRY LEADERS
C3CENTRICITY BUSINESS BLOG
Unlocking Customer Loyalty and Trust with Supply Chain and Brand Transparency
Top 10 Challenges of Mid-Sized CPG Companies: Insights, Statistics and Real-World Solutions
7 Lessons on Customer Experience Excellence: Insights from a Personal Journey
HOW WE’VE HELPED COMPANIES AND PEOPLE GROW
BUSINESS INNOVATION
* Launched a new $3 billion drinks category in Asia.
* Uncovered a unique opportunity for communicating to medical practitioners.
* Freed budget to fund new growth strategies in the consumer goods business.
TALKS/TRAINING THAT INSPIRE
* Enhanced team visibility, resulting in increased inclusion.
* Prepared company for future risk of retail demands.
* Integrated customer experience for long-term success.
PERSONAL COACHING
* Acquired increased resources for the team’s customer-first strategy.
* Accelerated executive recognition & promotions.
* Identified the ideal career path for greater personal growth.
We all prefer to talk to humans don’t we? But sometimes I’m on a plane or on a call.
Send your request by completing the form on the right or book some time for us to chat by clicking on my agenda.
Contact Us
+41 79 93 39 789
info@c3centricity.com
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The Art and Science of Adopting a Customer First Strategy. Helping organisations to Grow more Profitably through improved Business Focus, based upon Deep Customer Understanding & Engagement.
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