Discover How Customer Centric You Are
Did you know that organisations that excel at customer experience:
Grow 7-times faster than those that don’t
Are 60% more profitable
Know it’s >5x more expensive to acquire a new customer
Do you place your customers first? Do you know where you could do better?
Well now you can find out exactly where you stand, with this complete evaluation tool from C3Centricity. Finally, you will know where you excel and where you could put in a little more effort so your customers love you.
There are four strategic areas to address in adopting a customer first strategy:
COMPANY STRUCTURE AND VISION
CUSTOMER TARGETING AND CONNECTION
BRAND BUILDING AND INNOVATION
INTERNAL PROCESSES
Upon completing the evaluation, you will receive a detailed report that lays out a clear roadmap for you to follow. It shows you what you need to prioritise to place your customers (consumers, clients) at the very heart of your business.
The report includes ideas on how to improve in each area, with some examples from companies who are doing particularly well.
By completing the evaluation, you will also qualify for a half-hour strategic call with Denyse to review your results and discuss next steps.
Based upon this call and your results, you will be in the best possible position to start working towards growing more profitably.
But wait! Why not buy a multiple – access package and get more robust results? Get your whole department to answer, or even the whole company. That is the best way to know exactly what areas you need to work on. And get your organisation working together to put your customers right at the heart of the business, where they should be!
The 100-access package is enough for a department and maybe even a before and after measurement.
The 300-access package is designed to meet the needs of a company.
If you would like to provide access to a larger group, or to have ongoing measurement available, please contact us.
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* Expenses will be charged at cost in addition.
Contact us for larger access numbers.
