TIME FOR A NEW CX MODEL!
If You’re Not Growing as Fast
or as Profitably as You Would
Like, it’s Not Your Fault!
Many self-proclaimed “gurus” who speak about CX have very little, if any, experience in the corporate world! So why are you following what they say you should be doing? They haven’t been in your shoes! That’s why you’re not seeing the results they promise.
Unlike them, I’ve spent decades working with organisations large and small, helping them understand the people who buy their products and services, engaging ever-greater numbers of customers, and successfully building brands.
I know why many businesses struggle to benefit from adopting a customer-first strategy, and I want to change that.
I’m sharing these Winning Secrets with you!
QUANTUM CUSTOMER CENTRICITY™ (QC2): THE NEW CX MODEL THAT COMBINES THE ART AND SCIENCE NEEDED TO ATTRACT, DELIGHT AND RETAIN MORE CUSTOMERS FOR ACCELERATED GROWTH AND INCREASED PROFITABILITY
About Denyse Drummond-Dunn
Denyse is a global marketer who combines creativity, technical expertise, and cultural sensitivity to provide leaders with the support they need to attract, delight, and retain more customers.
She created the Quantum Customer Centricity™ (QC2) Model, a more holistic approach to customer-first strategies.
Denyse is the author of the Winning Secrets book series, which shares what she has learned from her long career collaborating with some of the world’s most successful companies.
She is passionate about using unique perspectives to solve problems, which comes from her love of flying (she’s a pilot), diving (she’s a Dive Master), and technology (she’s a Geek, too!).
The daughter of a veterinary surgeon, she loves nature and enjoys getting outside whenever she can, be it in the mountains or along the lakes near her home in Switzerland or wherever she might be on her global travels. She owns two cats, Maddie and Pearl, although she freely admits that they probably own her!
This is Perfect For You IF:
- You have oceans of data and information, but your brands are still failing.
- You realize that traditional CX is letting you down, but you don’t know what to do to improve your customer engagements.
- You realize that being customer-centric takes more than just the relationship your organisation has with its customers; every single employee has a role to play.
- You work in either a B2C or B2B market, selling your products and services to a variety of customers, consumers, and clients, but your innovations are not succeeding.
- You have already tried to adopt a customer-first strategy or have been hesitant to invest in the needed changes to your organisation, and you don’t know what to do next.
2 Ways to GRAB YOUR COPY NOW!
DOWNLOAD YOUR PDF
Click the image below and complete your details, so I can send you your copy.
DOWNLOAD TO YOUR KINDLE
You can download a copy directly to your Kindle by clicking on the image below.
WHAT IF I COULD TAKE ALL YOUR PROBLEMS AWAY IN A 30 MINS READ?
This e-book explains the 4 essential elements of a successful customer-first strategy. I then share the actions you should take to optimise each of them, together with inspiring examples from across the globe.
Use the Latest Thinking in Customer Understanding and Engagement to Double Your Results!
You will benefit from 30 years of experience and research distilled into actionable steps to start using TODAY.
Share with Your Business Colleagues
Most importantly, share this link with a friend or business colleague so they, too, can get their own awesome results.
Additional Training
If you want to get this right in weeks, not the years it took me, stay tuned. I will have some additional training coming up very soon.
What Clients Love About Working with Denyse
- PRACTICAL NEW THINKING AND DISCIPLINE: Paul Polman, Unilever “Despite trying to practice every day, Denyse provided some fresh and practical new thinking and needed discipline I will take back to work.”
- HER ABILITY TO SHAPE A VISION AND DRIVE CHANGE IS UNIQUE: Andrea Bielli, Sevendots “Denyse is an inspiring professional with a great strategic focus. Her ability to shape a vision & drive change is unique. She is able to understand very well brands & consumers. She is innovative & passionate about her work.”
- (DENYSE IS) GREAT AT CHANGE MANAGEMENT, ENGAGING TEAMS & LEADING TO SUCCESS: Dan Foreman, Zappistore “Denyse sees the big picture & knows exactly where research excellence needs to hit it. She is great at change management, engaging teams, & leading to success.”
- (DENYSE) DOESN’T JUST WRITE ABOUT CUSTOMER CENTRICITY, SHE IS CUSTOMER CENTRIC: Vanessa Oshima, Coca-Cola “What was refreshing was the care that Denyse took in designing the course, getting to know our internal processes, pain points and strengths, before she custom designed the course, materials, and goals. This showed me that Denyse doesn’t just write about being customer centric – she IS customer centric in the way she runs her own business. Walking the talk.”
- KNOWING YOUR ENEMY IS HOW YOU WIN WARS, Iain Martin, IJ Martin & Co “Denyse is clearly an expert in her field. She triggered a valuable thought in reminding me that our competition is not who I thought it was. ‘Knowing your enemy’ is how to win wars.”
- (DENYSE HAS A) BROAD EXPERIENCE AND A QUICK MIND TO ADD SUBSTANTIAL VALUE: Richard Treadwell, Biosensors International “Drawing from her deep experience and understanding of customer behavior around the globe, she was able not only to guide our research effort, but more importantly, to interpret and analyze the results. Her easygoing and direct style facilitated lively and energetic discussion. I would highly recommend Denyse for any group looking for fresh eyes, broad experience, and a quick mind to add substantial value.”
- HIGHLIGHTING OPPORTUNITIES AMONGST POTENTIAL CUSTOMERS: Renaud Pasquier, ASGIP “Denyse first made us aware of the lack of visibility of our specific image. She highlighted opportunities among our potential customers and in the products offered. Based on her knowledge of the field and the analysis of a simple little questionnaire, she gave us a strong summary and avenues to explore. Many thanks again for your external and competent opinion. (translated from the original in French).”
ALL WRITTEN CONTENT ON THIS SITE BELONGS TO THE AUTHOR DENYSE DRUMMOND-DUNN 2024
EMAIL INFO@C3CENTRICITY.COM FOR MORE INFORMATION
C3CENTRICITY.COM
