This Agreement sets forth the legally binding terms for your membership purchase of C3Centricity® products and/or services, including use of the C3Centricity website(s) and membership (collectively, “the Services”). This is a legally binding agreement between you and C3Centricity®. By signing, clicking the “accept” button, or by using the Services, you agree to be bound by this agreement. Please read this agreement carefully and save it. If you do not agree with it, you should leave the C3Centricity website and discontinue use of the Services immediately.

The Services

The Services include ideas, tips, templates and processes which may improve multiple areas  of your approach to customer centricity. Your membership may include different components, including audio tracks, CDs, DVDs, workbooks, manuals, self-study programs, webinars, coaching, masterminding, live events, workshops, and/or other products and services, as indicated on your order form. Each member will use a unique username and password, and these should only be used by one individual. You agree not to share login information, call-in numbers, passwords, and protected links with non-members.

Payment

Memberships may be purchased for varying time periods, and will be indicated on your order form. Actual payment terms may vary. At the expiration of your membership, you may continue for additional fees. You agree to pay the amount agreed and not to cancel this transaction with your bank or credit card company. C3Centricity is not responsible for any overdraft charges, over limit charges, or fees for insufficient funds by your bank or credit card company. Fees for Services may be pre-paid or by instalment, as indicated on your order form. Missed payments may result in suspension or termination of Services. If after 30 days from a missed payment you have not made arrangements with C3Centricity to make up the payment, your membership will be cancelled and no fees will be refunded. C3Centricity does not guarantee any specific results from use of the Services. C3Centricity makes no representations or warranties as to specific outcomes or results. Unfortunately, C3Centricity cannot guarantee that you will become better at putting the customer at the heart of your business, or that your business will grow or become more profitable.

Refund Policy:

1. Online products or downloadable programs: If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 30-day period. No refunds will be issued after 30 days from purchase.
2. Livestream&Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events may be provided and will usually be available within 2-3 weeks.
3. Event Ticket Purchases: If C3Centricity cancels a live, on-site event, C3Centricity will give participants the option of having their money refunded or applying their payment to future events. If the event is cancelled due to events outside of C3Centricity’s control, the ticket purchase price may only be applied to either the rescheduled event, or another future event.

Term

This Agreement will stay in force and effect until the end of the term indicated on your order form. Failure to pay required fees may result in C3Centricity terminating the Agreement prior to the end of the term, and discontinuing your access to C3Centricity Services. Your use of the C3Centricity members’ website(s) or Services after your termination may extend the term of this Agreement and may cause you to incur additional fees.

Relationship

Nothing contained in this Agreement shall be construed to (i) give either party the power to direct and control the day-to-day activities of the other; (ii) deem the parties to be acting as partners, joint venturers, co-owners or otherwise as participants in a joint undertaking; or (iii) allow either party to create or assume any obligation on behalf of the other party for any purpose whatsoever.

Modification

C3Centricity may modify this Agreement from time to time and such modification shall be effective upon posting on the C3Centricity Members Website. You agree to be bound to any changes to this Agreement when you use the Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes.

Assignment

You may not, without the prior written consent of C3Centricity, assign this Agreement, in whole or in part, either voluntarily or by operation of law, and any attempt to do so shall be a material default of this Agreement and shall be void. C3Centricity’s rights and obligations, in whole or in part, under this Agreement may be assigned or transferred by C3Centricity.

Third Party Beneficiaries

This Agreement is solely for the benefit of the parties and their successors and permitted assigns, and does not confer any rights or remedies on any other person or entity.

Governing Law

This Agreement shall be interpreted according to the laws of Switzerland without regard to or application of choice-of-law rules or principles.

Waiver

No failure of either party to exercise or enforce any of its rights under this Agreement shall act as a waiver of subsequent breaches; and the waiver of any breach shall not act as a waiver of subsequent breaches.

Severability

In the event any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be unenforceable, that provision will be enforced to the maximum extent permissible under applicable law, and the other provisions of this Agreement will remain in full force and effect. The parties further agree that in the event such provision is an essential part of this Agreement, they begin negotiations for a suitable replacement provision.

Force Majeure

If either party is prevented from performing any of its obligations under this Agreement due to any cause beyond the party’s reasonable control, including, without limitation, an act of God, fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority, acts or omissions of carriers, transmitters, providers, vandals, or hackers (a “force majeure event”) the time for that party’s performance will be extended for the period of the delay or inability to perform due to such occurrence; provided, however, that You will not be excused from the payment of any sums of money owed by you to C3Centricity; and provided further, however, that if a party suffering a force majeure event is unable to cure that event within thirty (30) days, the other party may terminate this Agreement.

Construction

This Agreement shall be construed and interpreted fairly, in accordance with the plain meaning of its terms, and there shall be no presumption or inference against the party drafting this Agreement in construing or interpreting the provisions hereof.

Remedies

Except as provided herein, the rights and remedies of C3Centricity are set forth in this Agreement are not exclusive and are in addition to any other rights and remedies available to it at law or in equity.

Binding Effect

This Agreement shall be binding upon and shall inure to the benefit of the respective parties hereto, their respective successors-in-interest, legal representatives, heirs and assigns.

Damage Waiver

IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY HEREUNDER FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR OTHER SIMILAR DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR EXEMPLARY OR PUNITIVE DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, C3CENTRICITY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO C3CENTRICITY FOR THE SERVICES DURING THE TERM OF MEMBERSHIP.

Non-Use of C3Centricity’s Name

You shall not, in the course of performance of this Agreement, or thereafter, use C3Centricity or Denyse Drummond-Dunn’s name in any advertising or promotional media.

Intellectual Property

The materials provided as part of your membership are copyrighted and may not be reproduced in any form, or by any means, without the express written permission of C3Centricity. You may not reproduce, republish, display, perform, distribute, modify, transmit, reuse, re-post or use the content of the materials for public or commercial purposes without the express written permission of C3Centricity. The trademarks, logos and service marks (collectively the “Trademarks”) displayed on the materials are registered and unregistered Trademarks of C3Centricity and other third parties that have authorized the use of such Trademarks on the Website. Nothing contained in the materials or on the C3Centricity website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of C3Centricity or the appropriate third party. Your use of the Trademarks displayed on the materials, or any other content on the website, except as provided in these terms and conditions, is strictly prohibited.

Terms of Use Agreement

You agree to the terms and conditions of the Terms of Use agreement found at www.C3Centricity.com.

Privacy

C3Centricity’s privacy policy may be accessed at www.C3Centricity.com. When attending a C3Centricity live event, you agree that the event facility may share your personal identifying information with C3Centricity, excluding all information pertaining to your credit card or method of payment. The purpose of this is to allow C3Centricity to use that information internally and share information regarding products and services with event attendees, in accordance with the posted Privacy Policy.

Disputes

If there is any dispute about or involving the Services, you agree that the dispute shall be governed by the laws of Switzerland, without regard to conflict of law provisions and you agree to exclusive personal jurisdiction and venue in the courts of Switzerland. Either C3Centricity or you may demand that any dispute between you and C3Centricity about or involving the Services must be settled by arbitration. The foregoing shall not prevent C3Centricity from seeking injunctive relief in a court of competent jurisdiction.

Indemnity

Your indemnity applies only to the following limited circumstances: claims arising out of this Agreement, your use of the Services, a breach of this Agreement, any breach of your representations and warranties set forth above, and/or if any content that you post using the Services causes C3Centricity to be liable to another. In these circumstances, you agree to indemnify and hold C3Centricity, its subsidiaries and affiliates, and their officers, agents, attorneys and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by you or any third party.

Voidability

The Services are not just a software package, so simply not logging into a members’ website does not void any part of this agreement. In addition, not using the products or services as they are intended, not using the training, and/or not downloading the products and services available to you during your membership will not void any part of this agreement or entitle you to a refund.

Entire Agreement

This Agreement represents the entire understanding relating to the Services and prevails over any prior or contemporaneous, conflicting or additional communications. In order to participate in certain Services, you may be notified that you may be required to agree to additional terms and conditions. You may receive a copy of this Agreement by emailing C3Centricityat info@C3Centricity.com.

Contact

If you would like to contact a C3Centricity customer service representative, please email info@c3centricity.com or call +41 79 933 9789.