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• The 5 Essential Rules of Customer O... One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but unfortuna... 8.7k views | posted on March 25, 2021
• The 6 Best Ways to Show you Respect... I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got... 7.1k views | posted on May 15, 2022
• Five Brilliant Ideas to Boost your... Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 6.5k views | posted on August 15, 2021
• 5 Powerful Ways to Upgrade Your Cus... Mapping your customer journey is an important part of understanding and satisfying them better. Since the travel and leisure industries are still in turmoi... 4.7k views | posted on November 17, 2022
• Your Brand has an Image, but Does i... Your brand is not what you think it is! It's what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami... 4.7k views | posted on August 31, 2021