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Most Popular Posts
- Five Rules of Customer Observation for Greater Success One of the best ways to a deeper understanding of your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but u... 216 views | posted on July 2, 2019
- Five Brilliant Ideas to Boost your Insight Development Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 181 views | posted on April 12, 2020
- How to Map Your Customer Journey & Overlay their Emotions With the travel and leisure industries in turmoil at the moment, now is a good time for them to review how they treat their customers. And mapping their cu... 168 views | posted on April 28, 2020
- The 6 Best Ways to Show you Respect your Customers More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinkin... 167 views | posted on August 27, 2019
- 10 Ways to Immediately Improve Your Customer Centricity We all know that customer centricity is essential; even more so these days with the lockdown in most countries due to the pandemic. Now more than ever, bu... 149 views | posted on June 25, 2020