Amsterdam

Most Popular Posts

• The 5 Essential Rules of Customer O... One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but unfortuna... 156 views | posted on March 25, 2021
• Five Brilliant Ideas to Boost your... Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 135 views | posted on August 15, 2021
• The 6 Best Ways to Show you Respect... I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got... 127 views | posted on May 15, 2022
• Do Companies Still Benefit From Hav... What's your gut response to the title question about Market Research Departments? Yes? No? Being Swiss I would say it depends! I am probably in the third c... 62 views | posted on September 28, 2021
• 5 Powerful Ways to Upgrade Your Cus... Mapping your customer journey is an important part of understanding and satisfying them better. Since the travel and leisure industries are still in turmoi... 60 views | posted on November 17, 2022
• 5 Rules for Rolling Out a Successfu... I remember reading an article in the Financial Times a few years ago, that challenged companies to search for a new style of marketer. Now you might be for... 57 views | posted on March 24, 2022
• Top 20 Most Popular Customer Centri... Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite cov... 56 views | posted on January 13, 2021
• Why a Customer-First Strategy Is Yo... A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many companies still don't understand why it... 54 views | posted on February 21, 2023
• How Can You Provide Better Service... How Can You Provide Better Services For Your Client? This is a great question isn't it? It was asked recently on Quora and I answered it, as I do many that... 51 views | posted on September 18, 2018
• Post Covid People are Searching for... I know, you probably don't want to read yet another article about the post-pandemic era. But bear with me; this is about customer connection and engagement... 49 views | posted on March 7, 2023
• Your Brand has an Image, but Does i... Your brand is not what you think it is! It's what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami... 47 views | posted on August 31, 2021
• The Risks of Not Knowing All 12 Ess... I think it's pretty clear to everyone in business that NOT knowing your target customers costs a lot - sometimes the business itself! (Think Kodak, Nokia... 46 views | posted on February 8, 2022