How to Measure Customer Centricity...As a customer-first strategist (just like you I hope), I spend a lot of my time searching how to better measure customer centricity for my clients. I also...67 views | posted on April 13, 2021
10 Ways to Improve your Customer Ce...Many of you know that it is vital to continuously improve your customer centricity. You must put the customer clearly at the heart of your business in ever...53 views | posted on July 24, 2022
Are You Using This Free Channel For...Do you consider your packaging to be a part of the product, protecting its contents and framing its on-shelf life? Or do you consider it to be an integral...19 views | posted on August 7, 2022
How to Give Your Customers What The...As a dedicated customer centricity champion, just like you, I spend a lot of my time researching what customers want, just like you do too, I hope. In this...17 views | posted on July 3, 2022
Five Brilliant Ideas to Boost your...Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how...15 views | posted on August 15, 2021
The 5 Essential Rules of Customer O...One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but unfortuna...9 views | posted on March 25, 2021
Why Your Company Needs to Adopt a C...Denyse Drummond-Dunn · What a customer first strategy means today
“Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they becom...8 views | posted on June 12, 2022
How to Map Your Customer Journey ...With the travel and leisure industries in turmoil at the moment, now is a good time for them to review how they treat their customers. And mapping their cu...7 views | posted on April 28, 2020
Your Brand has an Image, but Does i...Your brand is not what you think it is! It's what your customers think it is; its brand image, personality and its value to them.
I was lecturing at Miami...7 views | posted on August 31, 2021
Never Give Up! How to Succeed in Bu...I was recently reminded of a famous and inspiring quote from Winston Churchill's address to Harrow School in the UK back in 1941. It was certainly one of h...7 views | posted on November 2, 2021
Top 10 Posts on Brand Building Stra...A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. This gives...6 views | posted on January 1, 2019
How to Easily Use Customer Co-creat...One of my clients, who is following the 50 weekly actions for customer centric excellence as described in my book Winning Customer Centricity, recently ask...5 views | posted on May 29, 2022
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