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Five Brilliant Ideas to Boost your...Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how...135 views | posted on August 15, 2021
The 6 Best Ways to Show you Respect...I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got...127 views | posted on May 15, 2022
Do Companies Still Benefit From Hav...What's your gut response to the title question about Market Research Departments? Yes? No? Being Swiss I would say it depends! I am probably in the third c...62 views | posted on September 28, 2021
5 Powerful Ways to Upgrade Your Cus...Mapping your customer journey is an important part of understanding and satisfying them better. Since the travel and leisure industries are still in turmoi...60 views | posted on November 17, 2022
5 Rules for Rolling Out a Successfu...I remember reading an article in the Financial Times a few years ago, that challenged companies to search for a new style of marketer. Now you might be for...57 views | posted on March 24, 2022
Top 20 Most Popular Customer Centri...Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite cov...56 views | posted on January 13, 2021
Why a Customer-First Strategy Is Yo...A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many companies still don't understand why it...54 views | posted on February 21, 2023
How Can You Provide Better Service...How Can You Provide Better Services For Your Client? This is a great question isn't it? It was asked recently on Quora and I answered it, as I do many that...51 views | posted on September 18, 2018
Post Covid People are Searching for...I know, you probably don't want to read yet another article about the post-pandemic era. But bear with me; this is about customer connection and engagement...49 views | posted on March 7, 2023
Your Brand has an Image, but Does i...Your brand is not what you think it is! It's what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami...47 views | posted on August 31, 2021
The Risks of Not Knowing All 12 Ess...I think it's pretty clear to everyone in business that NOT knowing your target customers costs a lot - sometimes the business itself! (Think Kodak, Nokia...46 views | posted on February 8, 2022
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