The New Marketing Role: Testing & Tested

There have been many discussions lately about new marketing and how the function of the marketer has changed in recent years. The position has gone from a primarily creative role to one encompassing many new competencies.

As if that wasn’t difficult enough, marketing is also being challenged more and more to prove its ROI to the business, whilst at the same time being “forced” to get intimate with IT. These are very tough times for marketers. That is why I thought I would add my support and sympathy with a few ideas on how to make your life a little easier.

A/B Testing

Oreo's creative marketing at 2013 SuperBowl

It is no longer sufficient to publish great content on the web. Marketers are required to constantly challenge their own thinking and to improve what they are doing. A/B testing is now C/D/E and almost every other letter of the alphabet.

Great is no longer enough and anyway doesn’t stay great for long in the eyes of the customer. They are now (too) quickly losing their first positive impressions, accept as normal what was surprising just one week earlier and are soon off looking for something better.

 

IDEA: It is essential to work out a detailed plan of online activities, just like any other section of the marketing plan. Decide who will publish what and when, and make sure it aligns with and supports your offline events. Incorporate testing of content and headlines into your plans too, but always leave a little space and flexibility for topical content should something inspiring happen in the marketplace. Think Oreos at the 2013 SuperBowl.

Prepare to be challenged

Greenpeace marketing against P&G

Although I don’t know whether P&G were prepared for last week’s direct Greenpeace attack on their Head & Shoulders br and, it is not something they can easily ignore. After a similar attack on Nestle’s KitKat last year, it is clear that customers feel empowered to verbalise discontent in a ferocious manner. For this reason, it is vital to be prepared for as many possible eventualities as possible. This is where future scenario planning can be of immense support.

IDEA: Watch how other br ands are being called up short and consider what you would do if something similar happened to one of your br ands. Spend time studying societal trends (you are of course following them, aren’t you?) and then develop a few plausible future scenarios. The easiest way is probably to identify the two most important axes of uncertainty and then to describe each of the four worlds created. Review and agree what marketing and management would need to do in each of these situations.

Proving what you’re worth

Marketing has never been so closely scrutinised nor challenged as in recent years. The wealth of information being produced thanks to new technologies makes it arguably easier to measure activities than ever before. So marketing is being challenged by the business to prove its ROI. It is no longer acceptable to claim the lack of direct relationships between actions and outcomes, because of the wealth of data available. Continue Reading

Improving the ROI of Information Investments

If you have ever worked in a typical organisation, you will have almost certainly been under pressure at times to reduce budgets. Each time this happens, market research and information gathering tend to be one of the first areas to be cut. After all there doesn’t appear to be a negative impact on sales, so its Return-on-Investment is questioned. Sound familiar? Then read on.

Unlike advertising and communications to your customers, information gathering does not have an obvious link to sales, at least in the short term, so it is the first target many managers choose when looking to reduce costs. If you are tired of having to constantly defend your budget then I have some ideas to help, so that next time someone comes looking for money, it won’t be from your budget.

#1. Take your (internal) client’s perspective

What is the boss getting for his / her money? If you reply lots of data and information, then that is the reason your budget gets cut. People who have problems don’t want data they want solutions. Therefore don’t provide nice tables and graphs, but rather a story to inspire the changes you recommend, based upon your findings.

#2. Review your methods

Are you still doing the same type of information gathering that you’ve done for the last five, ten or even more years? If so then it is time to review your methodologies, questionnaires and reporting. The world is changing fast and you can’t expect the questions you developed years ago remain as relevant today as they once were. Take a look at your customers and see how they have changed and what needs to be measured today. That way what information you do collect is likely be in areas that are new to the organisation and thus invaluable.

#3. Review your reports

Another habit we can get ourselves into is to continue to produce the same old reports with the same KPIs, graphs and tables. Or sometimes even worse, as I once sadly witnessed in a major FMCG / CPG; the reports just kept getting bigger and bigger as more and more information was added. It got to the point where management woke up to the fact one day and (rightly) cancelled the whole report!

As with methodologies, your own reports need to be regularly updated. What are your own clients really using out of everything you circulate? You may be disappointed to see just how little they use. If they are not reading / reviewing everything you send, then stop sending it. When you get over the shock, you will be happy to have more time to develop more useful analyses. After all, the main reason we get locked into habit is that we don’t have time to think!

#4. Review your costs

Are you working in a regional or global organisation? If so, has your company negotiated discounts for multiple purchases of their different external reports and analyses? Many suppliers are open to providing a discount for a st andardised report or mass purchases of regular reports they produce. Continue Reading

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