Helping you create Brands Your Customes will Crave !

Business Innovation

Accelerate Your Business
Success.

  • Optimise customer experience
  • Actionable business evaluation
  • Build better band foundations.

Inspire the Team

Invite Denyse to deliver a keynote,
talk or training

  • Motivate the team to adopt new practices
  • Prepare your future success.
  • Inspire customer-first thinking

Personal Coaching

Achieving the career success
you deserve

  • Attain business recognition
  • Create career choices
  • Solve leadership challenges

THE GLOBAL EXPERT WHO INSPIRES COMPANIES TO ADOPT CUSTOMER-CENTRICITY strategy

Improve business growth by discovering new category opportunities, enhance the ROI of data investments and motivate employees to embrace a new company mission. Wherever you are on your journey to customer centricity, we can help with our breakthrough new CX Model Quantum Customer Centricity™ (QC2)

THE QC2 MODEL

Quantum Customer Centricity

Quantum Customer Centricity™ (QC2) was inspired by the very foundation of the universe – the atom.

Quantum physics works to uncover the properties and behaviours of the very building blocks of nature down to the atomic level. Similarly, QC2 is a Multi-Dimensional Approach that assesses, identifies, and then applies atomic changes to generate quantum growth.

The model’s nucleus is the customer. And just like electrons, the three essential elements of customer centricity – the company, the brands, and the processes – revolve around and through the constantly evolving customer.

Unlike most traditional CX models, which are linear, limited, static, and siloed, QC2 reflects the dynamic, multidimensional and ever-changing interrelationships between all four of these components.

FIND OUT JUST HOW CUSTOMER-CENTRIC
YOU ARE AND WHAT ACTIONS YOU CAN
IMMEDIATELY TAKE TO IMPROVE TODAY

THE 4 PILLARS OF CUSTOMER CENTRICITY

delighted-custpomes

Delighted CUSTOMERS

motivated-employees

motivated employees

bolder-brfands

BOLDER BRANDS

efficient-process

efficient process

DISCOVER UNTAPPED POTENTIAL
IN YOUR CATEGORY AND MARKET

  • Identify, attract, and understand the optimal customers for your offers.
  • Engage and delight your customers to build loyalty and advocacy.
  • Retain more customers with creative innovations that exceed their expectations.

MOTIVATE EMPLOYEES WITH A CUSTOMER
-FOCUSSED MISSION AND VISION

  • Energize mission-driven employees that are passionate about customer delight.
  • Accelerate growth with continuous customer-first thinking
  • Excite with a motivating new customer-centric mission and vision.

Boost the Success of your Innovations

  • Your business is not what you think it is; it’s what your customers think it is! Boost your brand’s image, personality, and value to them.
  • Understand your corporate and brand images and their relationship.
  • Discover a more successful way to innovate
  • Identify and measure the ideal KPIs to follow your customer-first progress

OPTIMISE YOUR INTERNAL PROCESSES
BY INTEGRATING YOUR CUSTOMERS

  • Discover how small tweaks rather than massive changes can more effectively upgrade your current processes.
  • Eliminate information duplication, save money, increase ROI.
  • Systemize knowledge integration across the organisation

What our clients say about working with us

6-1

Denyse has lectured in my New Product class at Miami. My students found her real-world applications of theoretical principles of New Product development very enlightening. They also found her knowledge of modern marketing methods very useful.

Joseph Johnson

Professor, Marketing, Miami University
icon insitesconsulting

Denyse not only has a vision for the future of Marketing Research. She also brings years of experience to the table in her hands-on workshops. Last but not least, she also knows how to translate her set of best practices to the current digitalized business reality.

Tom De Ruyck

Managing Partner, Insites Consulting, Belgium
Renaud Du Pasquier

Denyse a apporté son appui à notre Association. Il s’agissait de comprendre pourquoi nous avions de la peine à recruter des clients. Denyse nous a d’abord fait prendre conscience du manque de visibilité de notre image spécifique. Elle nous a fait ressortir les opportunités chez nos clients potentiels et dans les produits proposés. A partir de sa connaissance du terrain et le dépouillement d’un petit questionnaire tout simple elle nous a livré une synthèse forte et des pistes à explorer. Encore un grand merci pour son avis externe et compétent.

Renaud Du Pasquier

Président, ASGIP
Michael Hoy

Thank you very much Denyse for your enlightening presentation to our faculty on our recent development day. The topic of ’From Service to Engagement’ is very apt for us, and your slant on this subject adds invaluable dimensions.

It is very important that we use industry experts to address faculty, and I know from their feedback, that some of them will be using your information to good use, in class with our students. I look forward to working with you again soon.

Michael Hoy

Professor, Glion IHE
Richard Beswick

A belated thank you for your outstanding presentation. The class was abuzz after your departure. Not only was the content highly relevant, modern and pitched at just the right level, your passion and enthusiasm was inspiring to us all.

I know that the social network dialogue between the class and yourself has begun. One student told me he googled you and got 6 million hits! I would be pleased to invite you to be a guest speaker during my MSc. Market Research class.

Richard Beswick

Professor, BSL

We are a successful Personal Care outlet but we had lost our identity following rapid growth and a move to larger premises.

Denyse showed us how to identify a more focused clientele. We then clarified our message to them and brought our branding to life through a fresh new retail experience and more coordinated colour-coding for all our material, including our physical premises.

President

Personal Care

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion

JOHN WELCH

Quotes On Vision

Denyse … nous a fourni de précieux conseils sur notre clientèle-cible …. a redéfini notre Unique Selling Proposition et nous a confirmé l’attractivité de nos produits …. et nous a proposé des améliorations de nos communications. Enfin, elle nous a présenté une perspective d’avenir pour nos produits et notre association. Grâce aux conseils très utiles de Denyse, nous savons quelles sont les forces de nos produits et savons comment améliorer la notoriété de notre association.

Michèle Zufferey

President, AFGIP
Meltem Karahan

Denyse helped us to become better at turning insights to action. The workshop introduced specific tools and action plans towards activating most relevant insights. She also planted ideas about how to elevate the role of the insights functions.

Meltem Karahan

VP Insights & Analytics
Nathalie Klein

Denyse is an awesome trainer and person. The course was fantastic in crystallising the need for consumer centricity and how to create more impact with insights. Highly recommended.

Nathalie Klein

Global Lead Knowledge and Insights, Europe
Vanessa Oshima

What was refreshing was the care that Denyse took in designing the course, getting to know our internal processes, pain points and strengths, before she custom designed the course, materials and goals. This showed me that Denyse doesn’t just write about being customer centric – she IS customer centric in the way she runs her own business. Walking the talk.

Vanessa Oshima

Tom de Ruyck

Denyse not only has a vision for the future of Marketing Research. She also brings years of experience to the table in her hands-on workshops. Last but not least, she also knows how to translate her set of best practices to the current digitalized business reality.

Tom De Ruyck

Managing Partner & Head of Insight Activation

C3CENTRICITY BUSINESS BLOG

Unlocking Business Success: 5 Key Trends in 2024 to Succeed Your Customer-First Strategy

As we debut the second half of the year, the ever-evolving landscape of customer experience (CX) is making business success even more […]

A Comprehensive Guide to Overcoming the Most Common Data Integration Challenges

Insight development is based on gathering information, then data integration and analysis. However, organisations often find this challenging due to multiple sources, […]

The Essential Customer-Centric Mission Statement for Achieving Success

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a […]

HOW WE’VE HELPED COMPANIES AND PEOPLE GROW

BUSINESS INNOVATION

Launched a new $3 billion drinks category in Asia.

Uncovered new opportunity for communication platform among medical practitioners.

Freed budget to fund new growth strategies in consumer goods business.

TALKS/TRAINING THAT INSPIRES

Enhanced team visibility, resulting in increased inclusion.

Prepared company for unexpected retail demands.

Integrated customer experience for long-term success.

PERSONAL COACHING

Acquired the resources needed to elevate team’s performance.

Accelerated executive promotions.

Identify the ideal career paths for greater company and team benefit.

We all prefer to talk to humans don’t we, but sometimes I’m on a plane on on a call. So send your request via this form and I’ll get back to you sooner than you expect!

Contact Us

+41 79 93 39 789
info@c3centricity.com
denysech

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The Art and Science of Adopting a Customer First Strategy. Helping organisations to Grow more Profitably through improved Business Focus, based upon Deep Customer Understanding & Engagement.

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