Measure Your Customer Centricity with
The New C3C Evaluator™ Tool
Have you ever wondered how good you are at putting your customers first? I’m sure you’ve heard how important this is, but do you realise just how vital customer centricity is? Organisations that excel at customer experience:
And think about how people have changed. Customers are savvier than ever in what they expect from brands:
There are four strategic areas to address in adopting a customer first strategy:
Company structure & vision
Customer targeting & connection
Branding & Innovation
And the C3C Evaluator™ Tool measures them all!
Through a series of fun and easy to answer questions on all these areas, you will finally have clarity about your level of customer centric behaviour. You will learn what are your strengths, but also which areas offer you the most opportunity for improvement?
You will receive a summary report that will provide you with a clear roadmap of what you need to prioritise to place your customers (consumers, clients) at the very heart of your business.