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- Five Rules of Customer Observation for Greater Success One of the best ways to a deeper understanding of your customers is to watch and listen to them whenever you can. Customer observation is a powerful, but u... 266 views | posted on July 2, 2019
- Five Brilliant Ideas to Boost your Insight Development Insights are the pot of gold that many businesses dream of but rarely find. Why is that? Are you one of them? If so then I have some practical ideas on how... 225 views | posted on April 12, 2020
- The 6 Best Ways to Show you Respect your Customers More than one year after the introduction of GDPR in Europe and the CCPA in California, I wondered what has changed. And more importantly, I got to thinkin... 211 views | posted on August 27, 2019
- How to Map Your Customer Journey & Overlay their Emotions With the travel and leisure industries in turmoil at the moment, now is a good time for them to review how they treat their customers. And mapping their cu... 158 views | posted on April 28, 2020
- You’re Not Competing In The Category You Think You Are! (How to Find Out) Denyse Drummond-Dunn · You're not competing in the category you think your are “Never miss an episode. Subscribe on Apple Podcasts to get new episodes... 123 views | posted on November 17, 2020
- 13 Marketing Quotes to Inspire Customer Centricity The end of a year and the beginning of a new one is a great time to consider what changes you need to make in your marketing. What habits have you become... 95 views | posted on December 21, 2012